Service Dispatcher/Admin

Company Overview
Imperial Imaging Technology is a growing leader in the Southeastern US for diagnostic imaging equipment sales and service to end users that range from large hospital systems to small private practices, veterinarians, and chiropractors.

Position Overview
Service Dispatcher/Admin assisting the service department and other departments as needed with Imperial Imaging.

Principal Duties and Responsibilities

  • Answer phones and direct to the appropriate contact
  • Monitor Service email inbox
  • Create service tickets and assign/dispatch to appropriate engineer for that territory
  • Assist with scheduling Preventative Maintenance calls
  • Help with ordering parts for x-ray equipment
  • Create and send Purchase Orders to vendors as needed
  • Assist Service Coordinator and Director with various tasks as needed
  • Clerical duties: create labels for shipping, laminate, scan documents, etc.
  • Monitor customer accounts for non-payments, delayed payments and other irregularities
  • Invoice
    • Create invoices for service tickets
    • Review invoices for accuracy
  • Office Supplies
    • Review and maintain inventory
    • Place supply orders
  • Relay changes of information to appropriate team members
  • Champion core values with project/installation team
  • Service coordination help when needed
  • Maintain and upkeep of office

Education/Qualifications

  • Bachelor’s degree a plus
  • 2+ years similar experience

Skills and Experience

  • Clear, concise, and honest communication
  • Highly accurate and detail oriented
  • Basic understanding of accounting principles
  • Excellent organization and time management