Position Summary
Imperial Imaging Technology is currently seeking experienced Field Service Engineers to service medical imaging equipment. Our Field Service Engineers are responsible for planned maintenance, troubleshooting, and corrective maintenance of medical imaging equipment onsite at customer facilities. An ideal candidate is a detail-oriented, self-motivated team player who takes pride in providing top-notch work and customer service.
This position is based out of our Atlanta branch office and may involve minimal overnight travel on occasion for service or educational/training events. Benefits include health insurance as well as a company-provided vehicle, laptop, cell phone, and tool set.
Preferred Skills and Experience
- Associate’s degree in electronics
- 5+ years experience as a field service engineer in the medical imaging industry
- Training on the following OEMs is a plus:
- Konica Minolta (DR/X-Ray)
- Del Medical (DR/X-Ray)
- Fuji (DR)
- Sedecal (X-Ray)
- Quantum (X-Ray)
- Carestream (DR/X-Ray)
- GE (X-Ray/OEC C-Arms/Flouro/CT/MRI)
- Siemens (X-Ray/Flouro/CT/MRI)
- Philips (X-Ray/Flouro/CT/MRI)
- Excellent communication skills with both internal team and customers
- Proficiency with Microsoft 365 programs
Responsibilities include but are not limited to:
- Providing an industry-leading level of customer service and support through customer events that include planned maintenance, technical support, troubleshooting, and repairs on all types of X-ray equipment, digital imaging, c-arms, ultrasound, fluoroscopy, and more.
- Installing imaging equipment, which may include onsite project management and planning with customers and contractors to ensure necessary room specifications are met for a smooth installation process.
- Completing all required state and federal paperwork associated with the installation of medical imaging equipment.
- Managing assigned tickets with efficiency.
- Managing expectations both internally and externally with clear communication.
- Being available for on-call rotation with peers for after hours, weekends, and holidays.
- Completing all administrative duties and managing tickets, time, and expenses in our CRM.