When it comes to maintaining medical imaging equipment, many decision-makers assume OEM service is the only safe option. But today’s third-party maintenance providers deliver reliable, expert support – often with more flexibility and lower costs.
Let’s clear up a few common misconceptions and explore the real advantages of going third-party.
Misconceptions About Third-Party Servicing
The term third-party maintenance (TPM) often sparks hesitation, especially when patient care and equipment uptime are on the line. But many concerns stem from outdated information or myths that don’t reflect trusted medical imaging equipment companies like Imperial Imaging Technology.
TPM Providers Offer Lower Quality Service
There’s a common belief that third-party service means lower standards. However, many TPMs employ highly trained engineers – often with former OEM experience – who provide excellent imaging equipment service. They know the technology, and they know how to keep it running at peak performance. At Imperial Imaging, we stand behind our service. Our customers rely on us for responsive, expert support that keeps their medical imaging systems operating smoothly.
TPM Contracts Are Less Reliable
We’ve had countless conversations with executives, administrators, directors, doctors, and technologists who are ready to optimize their imaging service quality, but aren’t sure if third-party support is the right move. Some assume that only OEM contracts offer real protection, then discover that we offer customizable service-level agreements (SLAs) tailored to their facility’s specific needs. Whether you need emergency support or regular preventative care, TPMs deliver reliable medical equipment maintenance without the rigid structure of OEM plans.
Using a TPM Voids Manufacturer Warranties
A common myth is that partnering with a third party will void your warranty. In reality, TPM services are typically designed to begin after OEM warranties expire or when equipment nears the end of its service life – helping extend the lifespan of your medical imaging equipment and avoiding unnecessary upgrades. Reputable providers like Imperial Imaging also follow OEM guidelines when coverage is still active, ensuring compliance and continuity of care.
TPM Providers Lack Access to Parts
Procurement officers and clinical engineering teams often worry that third-party providers won’t have fast or reliable access to replacement parts. However, many medical imaging equipment suppliers, including Imperial Imaging, maintain deep inventories and strong relationships with vetted vendors. In many cases, TPMs can source and install parts faster than OEMs, minimizing downtime and keeping your imaging equipment fully operational without long delays or inflated costs.
Benefits of Partnering with a Third-Party Maintenance Company
Now that we’ve addressed the myths, here’s why many organizations are making the switch to TPMs for their medical equipment maintenance needs.
Cost Savings
OEM service contracts often include fees for services you may not use. Third-party providers help you cut costs by offering exactly what you need – nothing more, nothing less. The result? Significant savings without compromising on quality or imaging equipment service.
Contract Flexibility and Customization
TPMs like the expert team at Imperial Imaging can cover all your systems – regardless of brand – with one tailored contract. Their flexibility makes them a smart choice for facilities with mixed fleets of medical imaging equipment. As your needs change, your agreement can evolve too.
Expertise Across Technologies
Unlike OEMs that focus on a single brand, TPMs are experienced with a wide range of medical imaging systems. Their cross-platform knowledge allows them to quickly troubleshoot, repair, and recommend upgrades across your entire tech stack.
Fast Response and Reduced Downtime
Local technicians and agile support models help TPMs respond faster than OEMs – especially in underserved areas. Quicker service = less disruption to patient care and workflow. TPMs also offer remote diagnostics and preventative maintenance to catch issues early and keep your imaging equipment running reliably.
Optimize Your Maintenance Strategy with Imperial Imaging
Choosing a third-party provider for your medical equipment maintenance isn’t just a cost-saving decision – it’s a strategic one. When done right, it leads to better uptime, lower total cost of ownership, and a more responsive service model.
At Imperial Imaging Technology, we’re more than just medical imaging equipment suppliers, we’re here to elevate the provider and patient experience. From sourcing high-quality imaging equipment and accessories to delivering expert maintenance, we’re committed to helping you improve outcomes and get the most from your investment.
Let’s create a smarter strategy for your service and support – Contact us today to get started.