It’s not about us. It’s about you.
The team at Imperial Imaging believes we can best serve our customers with high-quality brands backed by customer service that goes the extra mile.
To be effective partners, we work hard to understand your processes and study your workflow. We communicate with transparency – our only mission is to provide you with the equipment and service you need to improve patient outcomes in the communities we live in.
When Aaron Pressley founded Imperial Imaging, he committed to offering customers the best of high-quality brands and customer experience. “That’s why we’re called Imperial Imaging,” he says. “Because we give customers the royal treatment.”
Core Values
Be Kind
- Always choose the high road
- Serve our communities
- Pay it forward – teaching others what we know and helping them get ahead from our experience
Partnerships
- Internal
- Fun and family atmosphere
- Help your colleagues achieve their goals, both business and personal
- Customer
- Showing care for our customers as individuals and their business as a whole
- Empathetic to their situation
- Vendor
- Building rapport and trust with all levels of the manufactures and third-party companies we partner with.
WOW Factor
- Unexpected additional service
- Communicate changes in laws/regulations clearly with what impact they will/won’t see
- Solve a problem outside of the norm: a networking partner of ours may be able to save them money, time, or both
Precise Communication
- Swift
- Fast action, response – more proactive, less reactive
- Firm
- Clearly define scope of project or service from logistics, time, price
- Fair
- Be fair in the assessment – empathy by reversing roles
- Honest
- Be transparent, if we mess up then we own it. If an OEM messes up, we own it.
- We are our reputation – commit to following through
White Glove Service
- Punctuality
- Efficiently Accurate
- Working efficiently by minimizing mistakes
- Prepared workflow including troubleshooting measures
- Service calls
- Installs
- Knowledge Base
- Meticulous
- Leave a jobsite with a sense of pride.
- Attention to all details (no matter how small)
Consultative Excellence
- Ongoing Improvements
- Continuous growth and learning both personally and professionally
- Product Knowledge
- Understanding new technology and its impact specific to customer specialty and size
- Continuing education with manufacturers
- Understanding Laws/Regulations for each state we operate in
- Set guidelines and processes for decisive recommendations
Embrace Change & Encourage It
- Take calculated risks, without fear of making mistakes, that will create positive change for our company, customers, and vendors
- Be flexible and willing to adapt
Hard Work
- Always strive for better, don’t let anyone else do our job better than us
- Doesn’t simply mean clocking more time, but putting in more time to improving your efficiencies in order to manage your time better resulting in higher productivity and better outcomes
Positive Thinking
- If you believe business is good, then business is good
- Utilizing the power of positivity to navigate tough situations
Testimonials
Partnership with Imperial Imaging Technology
Advantages we bring to client relationships.
1. Overall Value
We deliver exceptional value with competitively priced service solutions and equipment that is recommended based on scalability, serviceability, workflow, and your office footprint.
2. Elevate Workflow
Imperial studies your workflow and processes to recommend service solutions and equipment that provides the best value based on the life expectancy, technology advances, and cost.
3. Improve Outcomes
We believe that if we do our jobs right your technologists and providers will be more confident in their work improving both patient satisfaction and outcomes.
4. Optimal Performance
Our team is meticulous from discovery through implementation and training to ensure ease of use and maximize uptime.
Brands We Service
We're
ready to help.
Let’s find the right imaging equipment solution for your facility so you can elevate patient care and grow your business. Fill out our contact form, and a member of our dedicated team will be in touch soon.